Return Policy

**Return Policy**

At FiveMarket, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a straightforward and hassle-free return process. Please review the policy details below.

**Eligibility for Returns**
- Items must be returned within **30 days** from the date of delivery.
- Products must be unused, in their original packaging, and in the same condition as received.
- Certain items (such as perishable goods, personalized products, and software) are non-returnable unless defective.

**Free Refunds**
We offer **free returns** on all eligible items. You will not be charged any restocking or processing fees. The full purchase price will be refunded to your original payment method within 5–10 business days after we receive and inspect the returned item.

**How to Initiate a Return**
1. Contact our customer service team via email or phone to request a Return Merchandise Authorization (RMA) number.
2. Pack the item securely, including all accessories and documentation.
3. Attach the provided return label (if applicable) or ship the package to the address below.

**Return Shipping Address**
No. 88, Zhongguancun East Road,
Haidian District, Beijing
China

**Contact Information**
For any questions or assistance, please reach out to us:

- **Email:** seal@fivemarket.net
- **Phone:** +86 14978715625

**Non-Returnable Items**
- Gift cards
- Downloadable software or digital products
- Intimate or sanitary goods
- Items marked as final sale

**Refund Processing**
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 3–5 business days. Please note that shipping costs (if any) are non-refundable unless the return is due to our error.

**Exchanges**
We do not offer direct exchanges. If you need a different item, please return the original product for a full refund and place a new order.

For any further inquiries, please do not hesitate to contact us. We are here to help.